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CALL US NOW ON 0208 445 1780 to discuss your requirements or email support@plr.co.uk

For abuse complaints, please email: abuse@plr.co.uk

We will respond to you within 2 working days, and will expect to resolve your query within 7 working days.

For Nominet’s Terms and Conditions, please visit: http://www.nominet.org.uk/go/terms

Our Customer Care Principles

We are committed to offering exceptional service – and will do all we can to make sure you’re satisfied with the products, services and support we offer.

We make it easy for our clients to do business with us:

• We listen well
• We communicate knowledgeably, clearly and correctly
• We are made up of seamless teams working for the benefit of our clients

We solve our clients’ problems

• We take ownership of our clients’ problems and see them through to resolution
• We work seamlessly with third parties on behalf of our clients, because we are interested in finding solutions.

Complaints & Escalation

We strive to provide exceptional customer support experience, and we are aware that from time to time we may fall short. Our teams and staff are trained to take full ownership of any issues you may have, and work to resolve your queries or requests, in a timely fashion.

Should you feel at any time that we have not delivered to your expectation, please call our management team on 0208 445 1780 or email messages@plr.co.uk, and we will escalate your complaint internally to our management who will do everything possible to resolve your query.

If having escalated to our management team, you still feel that we have not dealt with your issue satisfactorily, you may address further complaints to Nominet at this address: http://www.nominet.uk/resources/complaints/