|
 |
||||||||||||||||||
| Software Installation & Support: Our support system includes telephone and site visits. Most support issues are initiated by telephone or e-mail. We try to deal will all support issues remotely by telephone, email or remote access. When necessary we visit client sites to deal with problems that cannot be dealt with remotely. We endeavour to deal with support issues immediately or as soon as possible. We work to a maximum 8-hour response time for issues requiring immediate attention. Other issues are dealt with within the time schedule agreed at the time the request is raised. Support can be provided on an hourly rate, daily rate or annual support contract. |
 |