Support and Maintenance Solutions
Keeping your business critical IT systems up and running is vital. However, maintaining an in-house technical team is expensive and carries enormous responsibilities and hidden costs, while balancing the high level of skill required with the necessary utilization levels to make such a resource cost effective is difficult and time consuming.
PLR can provide experienced technicians remotely and on-site to support IT equipment beyond the standard manufacturer’s warranty. Remote and On-site IT Support and Maintenance includes telephone and remotely connected support, allowing trained technicians to diagnose and resolve problems over the phone or directly connected to the computer or network concerned with minimum disruption to your business.
A managed support solution from PLR can provide the technical expertise needed to help you support your organisation’s critical IT infrastructure.
We recognise that every organisation has different needs, that is why we do not employ a “one size fits all solution” to our support services. PLR provides a sophisticated package of support services that can be customised to meet your precise needs.
Our packaged support offerings start from telephone support and build up to fully managed solutions using a combination of on-site staff and remote monitoring.
- Unlimited access to experienced technicians on-site, remotely or over the phone
- 24 x 7 call out (If required)
- PC’s Printers, Servers and peripherals included
- Software and application support
- Remote access to clients’ infrastructure
- Maintenance service history and analysis
Managed support solutions from PLR will solve your problems with a support contract tailored to meet your budget and exact support requirements.